Welcome to the PrintMyDTF FAQ

Sherpa Transfert supports textile and object personalization professionals with various marking solutions:

• DTF textile transfers
• DTF UV stickers / 3D PRO Stickers
• object sublimation transfers
• custom patches
• blank textiles
• graphic services and file preparation

We offer several ordering options tailored to professional needs: logo printing, sheets, meter printing, and prepaid packages.

Our products are primarily aimed at textile and personalization professionals:

• marking workshops
• clothing brands
• designers
• event agencies
• sports clubs and associations
• promotional product professionals
• resellers, businesses

Yes. Sherpa Transfert prints are made in France, in our workshop near Grenoble. Learn more about Sherpa Transfert

We offer several personalization solutions based on your needs:

• textile personalization
• object personalization

Each solution meets different uses depending on the substrate, quantities, graphic constraints and desired finish.

At Sherpa Transfert, we offer several production lead times to meet the needs of professionals.

For textile and object transfers:

• D+5
• D+2
• D+1
• D0 subject to feasibility

For patches:

• D+8
• D+5
• D+2 and D+1 on request

Our cut-off time is set at 12pm. Any order validated after noon is considered as placed the following business day.

The fastest lead times are offered in limited volumes.

We work with several carriers depending on destination and urgency level:

• Chronopost
• FedEx
• DHL Express
• Colissimo

Observed delivery times are generally 1 to 7 business days depending on destination.

A tracking link is sent automatically upon shipment.

Yes. We deliver in France, in the European Union as well as in many countries internationally.

Shipping times and rates are displayed during checkout.

We accept several payment methods:

• credit card
• instant Fintecture transfer
• bank transfer

Credit card and Fintecture payments allow faster production entry.

Multiple emails are sent automatically at each step:

• order confirmation
• file validation
• shipment
• carrier tracking

You can track your order progress in real time.

Yes, some products have a minimum order quantity.

• DTF Transfer: minimum 1
• DTF UV Stickers: minimum 1
• Screen Printing Transfers: minimum 10
• Patches: minimum 10

Yes. We offer Express, Flash and J0 delivery times depending on products and volumes.

Available volumes for the shortest delivery times are limited. In case of urgent need, we recommend you contact our customer service.

If your order is blocked, you are automatically notified by email.

Our team will contact you quickly to resolve the issue and restart production.

In theory, a validated order cannot be modified anymore.

In practice, it may still be possible depending on the chosen production time and production progress. Contact our customer service quickly.

In theory, a validated order cannot be cancelled.

Depending on the production stage, a cancellation may sometimes be possible. We advise you to contact our customer service quickly.

Yes. With our Easy Order solution, you can order directly with your logo without creating your sheet yourself.

You simply indicate the desired dimensions and quantities, and we take care of the rest.

You can also create your own sheet with our online editor.

No. Pricing is available directly on the website.

Yes. Orders can be invoiced excluding or including VAT depending on your tax status.

Yes. For European professionals, it is possible to enter a valid intra-community VAT number.

Yes. We also ship orders outside the European Union.

Your invoices are available directly in your customer account, under "My Invoices".

Each solution meets different needs.

• DTF transfers are ideal for textile customization.
• UV DTF stickers are designed for rigid objects.
• Patches deliver a premium, textured finish.
• Sublimation is suitable for certain compatible objects and surfaces.

The choice depends on the substrate, quantities, desired finish, and application constraints.

Need help choosing the right printing method? Follow our form.

DTF transfer is particularly suitable for:

• light and dark textiles
• small and medium runs
• multicolor logos
• fine details
• quick reorders
• workwear
• sportswear

Learn more about DTF transfer

UV DTF stickers are ideal for personalizing rigid and smooth objects:

• water bottles
• mugs
• bottles
• boxes
• packaging
• promotional items
• accessories

They deliver high-quality results without requiring a heat press.

Learn more about UV DTF

Patches are particularly suitable when you are looking for:

• a premium finish
• relief effect
• textured appearance
• durable customization
• high-end rendering

They are often used for professional clothing, brands and accessories.

Learn more about patches

Sublimation is interesting for certain compatible items and allows you to obtain color prints with precise and durable results.

Learn more about object sublimation

DTF is particularly appreciated for its flexibility, small runs, and complex visuals. Learn more about DTF transfer.

Screen-printed transfer is often preferred for larger productions with simple and repetitive logos. Learn more about screen-printed transfer.

DTF transfer remains one of the most versatile solutions today for personalizing textiles. Depending on the desired finish, patches can also be an excellent alternative.

Need help choosing your textile printing method? Follow our form.

For rigid and smooth objects, UV DTF stickers are generally the most suitable solution.

Need help choosing your object printing method? Follow our form.

DTF transfer and certain patches are particularly suitable for professional clothing and workwear. Learn more about personalizing workwear.

DTF transfer is particularly effective for complex logos, multicolor designs, gradients, and fine details.

DTF transfer is particularly suited for small runs, micro-batches and quick reorders.

DTF transfer offers great production flexibility and is perfect for quick reorders.

DTF printing (Direct To Film) is a printing technique that allows you to transfer visuals onto textiles using a transfer film and a heat press.

This technology delivers precise prints with no outline and is compatible with many textiles. Learn more.

No. Unlike some traditional transfers, DTF does not require a visible outline around the design.

The result is cleaner and more professional.

Yes. We offer express, Flash and same-day delivery depending on volumes and project feasibility. Contact our customer service.

Cost depends mainly on:

• Format
• Quantities
• Chosen delivery time
• Order type

DTF remains a very competitive solution for small to medium runs.

Yes. DTF transfers offer excellent wash durability when properly applied and maintained.

We recommend washing inside-out at 30°C or 40°C maximum.

DTF works equally well on light and dark textiles.

This is strongly discouraged.

For reliable and lasting application, it is best to use a professional heat press.

DTF transfer allows you to easily customize a t-shirt using a heat press.

Simply prepare the textile, position the transfer and apply the recommended application parameters.

Lifespan depends on several factors:

• transfer quality
• application quality
• textile used
• washing frequency
• care and maintenance

A properly applied and maintained transfer generally offers excellent durability.

To extend the life of a DTF transfer:

• wash inside out
• avoid the dryer
• respect washing temperatures
• apply correctly

Yes, but it is recommended to iron the garment inside out or with a protective cloth.

The dryer is strongly discouraged to preserve the durability of the marking.

DTF offers many advantages:

• unlimited colors
• precise details
• no outline
• no fraying
• broad textile compatibility
• flexibility on quantities
• transfer storage before application

DTF offers excellent durability over time when properly applied and maintained.

DTF is compatible with many textiles:

• cotton
• polyester
• cotton/polyester blends
• light and dark textiles

Yes. A white underlay allows for excellent results on dark textiles.

Yes. DTF is particularly suited for small runs, micro-batches and on-demand orders.

Yes. The minimum order is 1. Thanks to our Easy Order ordering interface, order only your logo, no need to create a sheet anymore.

Yes. DTF transfers can be stored for several months under good storage conditions (flat, away from heat and light).

We recommend a minimum thickness of 0.5 mm for fine DTF elements.

We advise against using semi-transparency. Files must be prepared with areas in full opacity.

A semi-transparent area will still have the white underlay, and the result will not be satisfactory.

Yes. You can place multiple logos on the same sheet.

Yes. A white underlay is applied automatically.

No. No weeding is necessary.
The transfer is ready to apply.

We accept the following formats:

• PNG
• SVG
• AI
• PDF

UV DTF sticker is a marking solution for rigid and smooth objects.

It applies cold, without a heat press, thanks to a transfer film. Learn more.

UV DTF is compatible with many rigid and smooth surfaces:

• Wood
• Ceramic
• Glass
• Smooth plastic
• Metal
• PVC

Yes. DTF UV stickers can be applied to light or dark objects.

Yes, UV DTF stickers are water-resistant under normal conditions of use.

No. We recommend hand washing.

It is also advisable to wait 48 hours after application before the first wash.

Yes, provided the surface is rigid, smooth and clean.

We recommend a minimum thickness of 1 mm for fine UV DTF elements.

Yes. The minimum order is 1.

We accept the following formats:

• PNG
• SVG
• AI
• PDF

We offer several ranges of personalized patches:

• engraved patches
• 3D patches
• sublimated patches

Each range has a specific rendering:

• the engraved patches offer an elegant and textured rendering
• the 3D patches add dimension
• the sublimated patches allow for complex and multicolor visuals

Engraved patches are particularly suited for premium projects with a refined and quality finish.

The 3D patches are ideal for achieving a raised effect and pronounced texture.

Our sublimated patches are perfect for detailed and multicolor logos.

Yes. The minimum order is 10.

We accept the following formats:

• PNG
• SVG
• AI
• PDF

Object sublimation is a technique that allows you to personalize certain compatible objects using heat transfer.

Sublimation can be used on different compatible objects depending on the available surfaces. Objects must have a treated surface, specially prepared for sublimation.

Sublimation allows you to obtain contactless, precise, colorful and durable prints.

Yes. Sublimation allows you to print complex and multicolor designs.

We accept the following formats:

• PNG
• SVG
• AI
• PDF

We offer a dedicated service for file preparation to ensure optimal results.

We recommend using vector files or high-resolution files. You can also find our dedicated article on the subject.

Yes. It is possible to place multiple logos on the same sheet.

We recommend leaving a space of 5 to 10 mm between logos.

You can create your sheet directly from our online editor.

Yes. There is no color limit on a DTF board.

Yes. A white underlay is applied automatically, allowing you to preserve the logo colors.

No. Files are automatically reversed during printing.

It is not mandatory but strongly recommended.

Vector files guarantee better print quality.

Yes. Dimensions must comply with the formats available on the website.

• A4: 21x28cm
• A2: 28x42cm
• A3: 42x58cm
• Meter: 57x100cm

We accept the following formats:

• PNG
• SVG
• AI
• PDF

Yes. Files must be prepared without background. If a background is present, it will be printed.

Yes. We strongly recommend vectorizing fonts to avoid display issues.

If your file is not vectorial, we recommend a resolution of 300 dpi.

We recommend working in CMYK.

With Easy Order, several automatic checks are performed:

• file quality
• fineness of elements
• background presence
• semi-transparency
• format

You can also remove the background and automatically vectorize your file.

For sheet orders, our customer service team will contact you if there are any issues.

Yes. Our Easy Order interface (logo-based ordering) allows you to automatically remove the background.

Outside Easy Order, we offer this service in the form of tokens: discover our AI tools.

Yes. An automatic vectorization tool is available from our Easy Order interface (logo order)

Outside Easy Order, we offer this service in the form of tokens: find our AI tools.

Yes. Easy Order allows you to order directly by logo.

We recommend:

• 0.5 mm minimum for DTF and screen-printed transfer
• 1 mm minimum for UV DTF

We advise against semi-transparency to guarantee optimal results.

Semi-transparent areas will also have a white underlay. The result will not be optimal.

Colors displayed on screen may slightly differ from printed output depending on the screens and color profiles used.

Yes. Application instructions are provided to ensure optimal results.

No. We recommend using a professional heat press.

Several factors can influence application:

• temperature
• pressure
• application time
• fabric quality

If in doubt, contact our team.

Peeling can be caused by:

• improper application
• washing in water that is too hot
• use of a dryer
• unsuitable fabric

Following application and care instructions is essential.

You can contact our team:

• by phone at 09 80 80 21 05
• by email via the website form
• in person at 335 rue de la Roche Brune 38430 Moirans

Please contact our customer service quickly with photos of the package and products involved.

Contact our customer service by sending photos of the issue encountered.

We recommend contacting us as soon as possible and within 30 days of receipt.

Yes. We offer various tools and services to support you.

Yes. Our team can support you before, during and after your order.